Instructions of withdrawal

Right of withdrawal

You have the right to cancel this contract, within fourteen days, without giving any reason.

The period of revocation amounts to fourteen days from the date on which you, or a third party designed by you and other than the carrier, have acquired the material possession of the goods.

To exercise your right of cancellation you must inform us:

Firma Wunderlich GmbH
Joseph-von-Fraunhofer-Str. 6 – 8
D-53501 Grafschaft-Ringen
Tel: +49 (0) 2641 30 82-0
Fax: +49 (0) 26 41 30 82 208
e-mail export@wunderlich.de

by a clear statement (for example a letter sent by post, telefax or e-mail) about your decision to cancel this contract. You can download and use the sample we provide for withdrawal, which is however not statutory. To observe the revocation period, it is sufficient to send the information about your decision to exercise the withdrawal, before expiry of the time limit.

Consequences of withdrawal

If you withdraw this contract, we must repay all payment we received from you, excluding delivery costs, immediately and within fourteen days from the day we receive your information about the withdrawal of this contract (valid only for Germany). For this repayment we use the same means of payment you used by the initial transaction, unless something else has been specifically agreed with you: no additional charge about this repayment will be calculated, under no circumstances.

We can refuse the repayment until we receive the products back or until you demonstrate that you sent the goods, depending whichever is earlier. You must immediately send or give us the products back, anyway within fourteen days from the day of the notice of the contract withdrawal.

The time limit will be kept if you send the goods before the expiry of the fourteen days limit. You bear the direct costs for returning the goods.

You might expect a loss of value of the goods, resulting from the handling other than what is necessary, after an examination of condition, characteristics and functions.

End of the withdrawal.

Scope of the right of withdrawal

The right of withdrawal applies exclusively to consumers residing within the European Union (EU). Customers outside the EU are excluded from this right of withdrawal.
If you have any questions, please contact our support team.