Customer information
1. Seller of the goods shown is
Wunderlich GmbH, Joseph-von-Fraunhofer-Str. 6 – 8, D-53501 Grafschaft-Ringen
Tel: +49 (0) 26 41 30 82 0
Fax: +49 (0) 26 41 30 82 208
Contact form
Management:
Frank Hoffmann, Managing Director
Felix Wunderlich, Managing Director
Registered in the commercial register of the Local Court of Koblenz
Register number: HRB 12314
VAT identification number pursuant to Section 27a of the German VAT Act: DE 149 271 221
2. Restriction of the buyer group / delivery areas
We sell the offered goods to:
Adult consumers resident within the European Union and in the delivery countries listed under https://wunderlich-adventure.de/en/good-to-know/service-contact/shipping-vat/.
Businesses based in Germany or abroad, provided delivery is made to an address within the European Union (EU) or one of the above-mentioned delivery countries.
Legal entities under public or private law based in Germany or abroad, provided delivery is made to an address within the European Union (EU) or one of the above-mentioned delivery countries.
3. Prices / shipping costs
The following price and shipping conditions apply exclusively to end consumers.
All prices stated are total prices in euros and include the applicable statutory VAT. The specific VAT rate depends on the delivery country and is shown accordingly during the ordering process.
Shipping costs are charged in addition. The amount of the shipping costs depends on the delivery country, shipping method and order value.
Shipping costs Germany
- Standard shipping within Germany: €6.90
- From an order value of €300.00, delivery within Germany is free of shipping costs.
The current shipping costs for deliveries abroad can be found at:
https://wunderlich-adventure.de/en/good-to-know/service-contact/shipping-vat/
Any customs duties, import charges or other fees that may arise for deliveries outside the European Union shall be borne by the customer.
4. Payment methods / due date
The following payment methods are available depending on the delivery country and credit check:
- Advance payment by bank transfer
- Purchase on account
- SOFORT bank transfer
- PayPal
- Credit card
- Amazon Pay
Electronic payments are processed via the payment service provider PAYONE and, where applicable, with the involvement of the selected payment provider.
The time of authorisation, charge or debit depends on the selected payment method and the terms of the respective payment service provider.
In the case of advance payment, the invoice amount is due for payment after conclusion of the contract and receipt of the payment information. In the case of purchase on account, the payment period stated on the invoice applies.
For new customers or when certain payment methods are selected, we reserve the right to deliver exclusively against advance payment.
Unless a different payment period has been agreed or specified for the selected payment method, the purchase price including the applicable shipping costs is due upon conclusion of the contract.
5. Delivery date / delivery service
The respective delivery times are stated directly on the relevant product detail page.
Delivery is generally made by parcel service or freight carrier to the delivery address specified by the customer.
Should an item be temporarily unavailable, we will inform you of this without delay.
Please check the delivery immediately upon receipt for completeness and visible transport damage.
If externally visible transport damage is present, we ask you to report this directly to the delivery agent where possible and to inform us promptly. Please report concealed transport damage to us after discovery.
Failure to make a complaint or contact us has no effect on your statutory rights, but it facilitates and shortens processing with the transport service provider.
6. Contract language / storage of the contract text
The German and English languages are available for conclusion of the contract.
The contract text is stored by us. Customers with an online customer account can view their order data after logging into their customer account.
In addition, after completing the order you will receive an order confirmation by e-mail containing the essential contract data. The contract text can be saved or printed using the browser’s print function before submitting the order.
7. Technical steps for concluding the contract / order process
The order is placed in the following technical steps:
- Selection of the desired goods by clicking the “Add to basket” button.
- Opening and checking the basket via the “Basket” button.
- Option to change the order quantity or remove individual items.
- Continuation of the ordering process by clicking the “Checkout” button.
- Entry or review of the personal customer data on the designated page.
- Selection of the desired shipping method on the following page.
- Selection of the desired payment method on the designated page.
- Option to take note of and accept the General Terms and Conditions and the cancellation policy.
- Final review of all order and contract data.
- Submission of a binding offer by clicking the “Order with obligation to pay” button.
Before submitting the order, input errors can be corrected at any time using the usual keyboard and mouse functions as well as the change options provided in the ordering process.
Immediately after receipt of the order, you will receive an automatic confirmation of receipt by e-mail. This merely confirms receipt of your order and does not yet constitute acceptance of the contract.
8. Right of cancellation / returns
Consumers have a statutory right of cancellation of 14 days. The cancellation period begins on the day on which the consumer or a third party named by the consumer, who is not the carrier, has received the goods.
For appropriately marked products, we also voluntarily grant an extended right of return of up to 60 days from receipt of the goods. This applies exclusively to items that are expressly marked on the relevant product detail page with a corresponding note: 60-day right of return or 60-day test period.
For all products not marked accordingly, only the statutory right of cancellation of 14 days applies.
The voluntary right of return does not affect the statutory right of cancellation or statutory warranty rights.
The full cancellation policy and the model cancellation form can be found at:
https://www.wunderlich.de/widerrufsrecht
Model cancellation form
Return shipping costs
In the event of an effective cancellation within the statutory cancellation period of 14 days, we bear the costs of return shipping within Germany.
For returns from abroad and for returns after expiry of the statutory cancellation period as part of the voluntary 60-day right of return, the customer bears the return shipping costs.
For returns within the statutory 14-day right of cancellation and the voluntary 60-day right of return, you can request a return label at support@wunderlich.de or via our online cancellation form https://wunderlich-adventure.de/revocation. The costs incurred for this will be communicated to you in advance by our support team.
Scope of the right of cancellation
The statutory right of cancellation applies to consumers within the meaning of Section 13 BGB within the EU member states supplied by us.
Please contact our support team if you have any questions.
Further information can be found in our GTC.
Wunderlich returns form
If you do not have the Wunderlich returns form to hand, you can download the form via the following link. By using the Wunderlich returns form, you make processing easier for us and thereby reduce the processing time.
>>Wunderlich returns form<<
Exclusion of the right of cancellation
The right of cancellation applies exclusively to consumers within the meaning of Section 13 BGB. Statutory exclusions pursuant to Section 312g (2) BGB remain unaffected.
9. Warranty / liability for defects
Consumers are entitled to the statutory warranty rights.
In the event of a warranty claim, we ask you to register your request in advance, stating the invoice number and, if possible, including photos of the defect, by e-mail to support@wunderlich.de or by telephone on +49 (0) 2641 30 82-230. Failure to make a complaint or contact us has no effect on your statutory rights, but it facilitates and shortens the processing of your complaint.
After reviewing your complaint, you will receive further information on the return shipment and, where applicable, a return label.
For entrepreneurs, merchants and legal entities, the provisions of our General Terms and Conditions (GTC) also apply.
10. Information on the Packaging Ordinance, Battery Act, Electrical and Electronic Equipment Act, Waste Oil Ordinance, etc.
a) The seller is a participant in the Dual System in Germany (DSD). The sales packaging sent can be disposed of via the dual system, for example via public return points such as waste paper and used glass containers or, depending on the material, in the designated collection containers (“Yellow Sack” and/or “Yellow/Blue Bin”).
b) The scope of delivery of some items includes batteries or rechargeable batteries. Batteries or rechargeable batteries may also be permanently installed in the devices themselves. As the end customer, the buyer is legally obliged to return batteries and rechargeable batteries. After use, the buyer can return them to the point of sale, to a municipal collection point or by post to us. Batteries containing harmful substances are marked with a symbol consisting of a crossed-out waste bin and the chemical symbol (Cd, Hg or Pb) of the heavy metal decisive for classification as containing harmful substances.
c) The following special provisions apply to vehicle batteries: distributors who supply vehicle batteries to end users are obliged to charge a deposit of €7.50 including VAT per vehicle battery if, at the time of purchasing a new vehicle battery, the end user does not return an old vehicle battery. You can return old vehicle batteries to us free of charge. When purchasing a vehicle battery without returning an old vehicle battery, the customer receives a deposit token for the statutory deposit amount.
d) Manufacturers and distributors are obliged to take back old devices in accordance with the Electrical and Electronic Equipment Act. For electrical and electronic equipment placed on the market after 23/11/2005, manufacturers are obliged to provide symbolic labelling (crossed-out wheeled waste bin).
e) Pursuant to the Waste Oil Ordinance, we are obliged to take back the following used oils free of charge: combustion engine oils, gear oils, oil filters and oily waste regularly arising during oil changes. You can return the used oil to us in the quantity corresponding to the quantity purchased from us. You can hand in the oils there at any time during our opening hours. Alternatively, you can also send the used oil to us, provided you bear the shipping costs. Please note that special transport conditions may apply to waste oil.
11. Information on taxes / customs duties
Deliveries to a delivery address outside the VAT territory of the European Union are calculated without German VAT, provided the statutory requirements for a tax-free export delivery are met and the required export certificate is available.
For deliveries to countries or territories outside the VAT territory of the European Union, import VAT, customs duties, handling fees or other charges may arise in the destination country. These are collected by the competent authorities or the commissioned shipping service provider and are to be borne by the recipient.
The amount and type of any import charges incurred depend on the statutory provisions of the respective destination country and are not part of the prices and shipping costs calculated by us.
12. Customer service / support
General support
Telephone: +49 (0)2641 30 82-0
Fax: +49 (0)2641 30 82-208
Specialist departments
- Order service: +49 (0)2641 30 82-205
- Technical advice: +49 (0)2641 30 82-230
- Returns: +49 (0)2641 30 82-280
- Complaints: +49 (0)2641 30 82-230
No costs are incurred beyond the usual costs charged by your telecommunications provider.
Contact form:
https://wunderlich-adventure.de/en/contact-form